ATT: CEO OR GENERAL MANAGER
I PURCHASED A DVR EQUIPMENT FROM CCTV, I SET IT UP AS BEST AS I COULD BUT COULD NOT GET REMOTE ACCESS TO IT. THE INITIAL QUIPMENT SET UP WAS DONE BY DANIAL O, AND THEN THE REMOTE ACCESS WAS DONE BY ANDREW.
THE BEST WAY OUT FOR ME WAS TO PURCHASE A DOMAIN NAME WHICH ANDREW SUGGESTED. HE WAS DILIGENT ENOUGH TO SET IT UP FOR ME AND WHEN WE FINISHED OUR CONVERSATION I PROCEEDED TO GO TO A REMOTE LOCATION AND "VOILA", IT WORKED AS IT IT SUPPOSED TO.
MY REASON FOR THIS LETTER TO YOU IS TO, IF YOU CAN, EXPRESS MY GRATITUDE TO THESE TWO EMPLOYEES OF YOURS THAT KNEW HOW TO BEAR WITH A COMPUTER ILLIGERATE INDIVIDUAL AS ME AND HAD THE PATIENCE AND COURTESY AND ABOVE ALL, THE NECESSARY KNOWLEDGE TO GUIDE ME STEP BY STEP AND FINALIZE THE SERVICE I NOW HAVE. I SELDOM ENCOUNTER OR DEAL WITH PEOPLE LIKE THESE.
THANK YOU AND GOD BLESS AMERICA
MANUEL

Jason,
I got the new cameras today. I hooked them up and they are MUCH better color wise than the others. The night vision is very much improved as well. I am completely satisfied and send much thanks to Zmodo and yourself for the level of professionalism and cooperation in dealing with the situation. I would NOW be happy to recommend Zmodo as a brand to do business with and will make those comments on my feedback as well.
Thanks again for all you did. I am truely satisfied with the product now.
Thanks a million,
Roger Anderson

Manual came through just fine, thanks!
Also, it was the best manual I have seen the last few days, I have been looking at close to 60 different DVRs from many websites for over a week now. I am upgrading my security system.
You have the very best manual thus far, well laid out, excellent graphics, easy to understand, very clear, excellent details! Couldn't ask for more!
Also, your website is very clean, it is well laid out and very easy to get around in. Excellent graphics, clear, sharp detailed images and text! Good color and contrast!
Everything about the manual and website says "Excellence". I have yet to check out your return policies and customer service, but the online assist I dealt with was really great to deal with and my phone call with you was very pleasant!
I am so impressed with this particular CCTV website and store along with the great staff! You have no idea how refreshing CCTV is after the many sites and folks I have dealt with at so many of the other locations.
YOU GUYS ARE DOING IT RIGHT!
I will call tomorrow and place my order for the DVR. You have several I really like, hard to decide which one. Really wish the one with the popup screen also had the VGA connection should the popup screen ever fail.
Thank you for a really great experience!
Mario

Amanda,
Thank you for the reply. I tried hooking it up to a flat screen monitor with a VGA cable right after I contacted you guys. I figured I would try it with the holiday weekend and all because I figured that you would most likely be closed. Worked like a charm!!! I have an awesome picture and it turned out to be the coax cable to BNC connector wouldn't carry the signal. You are gonna laugh but the reason that I got this system was because my neighbor comes into my yard and I could never prove it. The first night I had it running I got her in my yard, I backed it up on my thumb drive and saved it to my computer. The police were called and my neighbor was spoken to. The system is extremely easy to work and it was the best money I've spent in a LOONNNGGG time!!!
Thanks for all of your help,
Mike Emmons

Dear Michael,
Thank you for your quick response. I actually spoke to someone from your company on the phone and was able to resolve the issue. Thank you again! You guys have a great company. Patrick

Damon,
Thank you so much for all your assistance with retrieving video from your Zmodo H.264 surveillance system! I wish more companies had a technical support center, especially one that is eager and willing to help. Because of your support & ease of equipment, I would definitely recommend you all. Have a Great Day!!
Kari
Forensic Video/Media Specialist

I'm emailing you to thanks you guys for your excellent support. Mike Siemers helped me out on May 25th. You guys have excellent support and I will DEFINITELY buy from you guys again because I was so impressed by the support.
Ali Ibraham
Men's Castle, Inc
Bonita Springs, FL 34134
Phone:239-495-0191

I would just like to tell you that your customer support is second to none. Mike's knowledgeable but also very courteous. His patients with me and my lack of knowledge is commendable. If there is anything i can do to help Mike get a pay raise please let me know. Please thank him again for all of his help and patients.
Dooley's Pub
Jason W. Shields
334-558-5109

Hello;
We just purchased a 4-camera DVR system and are pleased with the features, performance and documentation of the unit, which out deliver value and features of competitor's in several areas.
It is being used in a small office/gymnasium some distance from our main building, and with a broadband connection we are able to monitor use and employee safety. It is a valuable addition to our security systems.
I have already recommended Zmodo's products to co-workers and others interested in home or business monitoring, and plan to purchase one for my personal use, and use with the iPhone application provided.
If I have one request for improvement, it would be to enable non-Internet Explorer browsers to access the system. Because of network security restrictions we prefer using other browsers than IE as our default. Mozilla Firefox would be my first choice, with others being Opera and Safari.
Again, thank you for the excellent product at a reasonable price.
Jim
Technical Support Analyst
Chattanooga, TN