Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Zmodo will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.

General Guidelines

To qualify for return all products require a Return Merchandise Authorization (RMA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, CDs, and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a 15% restocking fee at Zmodo's sole discretion.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in Zmodo return policy and, if returned, will be rejected or subject to a restocking fee of up to 15% at Zmodo's sole discretion.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Zmodo reserves the right to charge a restocking fee up to 15% at Zmodo's sole discretion. Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria

• Products must be in the original manufacturers packaging, and shipped securely
• Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
• Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
• Products so labeled with a security seal, must have the seal intact and not tampered with.

Return Merchandise Authorization Number

Returns will not be accepted without a valid Return Merchandise Authorization Number (RMA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Merchandise Authorization Number (RMA) within 30 days of the original purchase date. RMA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a restocking charge at Zmodo's sole discretion. Submit the form below to request an Return Merchandise Authorization Number (RMA).

Cross Shipment

In the event that a replacement product is needed immediately, a cross-shipment option is available if the original purchase date took place within 6 months prior to the cross-shipment request

Requesting this option implies that the customer has the defective part and will ship them back to Zmodo within 25 calendar days of receipt of the replacement product. 

The customer will be asked to secure the return by providing a credit card. There will be a 25-day hold or charge placed on the card equal to the list price of the item being shipped. In the event the product is unable to be returned on or before the due date, the credit card will be charged for the non-returned product. Once the defective product is returned, a credit or refund will be issued within 3 business days of product being returned. Subject to availability, Zmodo will ship product on the same day the RMA is generated. 

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Zmodo shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Zmodo may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only