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  • FAQ
  • Local Network Setup
  • Remote Network Setup

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  • Security Camera Catalog

  • Standalone DVR Catalog

DVR

  • SKU#
  • Software
  • User's Manuals
  • DVR-M2104U

    Netviewer Version 2.7.1 Software.

    User Manual for M2104 Digital Video Recorder.

  • DVR-H9004U

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9004U.

  • DVR-H9004V

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9004V.

  • DVR-H9004UV

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9004UV.

    User Manual for Digital Video Recorder H9004 and H9008.

  • DVR-H9004UT

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9004UT.

  • DVR-H9004UVD

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9004UVD.

  • DVR-H9008UV

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9008UV.

    User Manual for Digital Video Recorder H9004 and H9008.

  • DVR-H9008UVD

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9008UVD.

  • DVR-H9006UVD

    Mobile Phone Software for 3G phone using Symbian (Palm) and Windows OS. Netviewing software for DVR Model H9006UVD.

    Manual for the H9006UVD Model Digital Video Recorder.

  • DVR-DC3208

    Software for DVR PCI Card DC3208.

Camera

  • SKU#
  • Software
  • User's Manuals
  • CM-I11103GY

    Software for Network IP Camera I11103GY

    Manual for Network IP Camera I11103GY

  • CM-I11113BK

    Software for Network IP Camera I11113BK

    Manual for Network IP Camera I11113BK

  • CM-I12303PU

    Software for Network IP Camera I12303PU

    Manual for Network IP Camera I12303PU

Other

  • Description
  • User's Manuals
  • Iphone-Surveillance-Instructions

    Iphone Surveillance Instructions

  • Local Network Setup

  • Remote Network Setup

What are the differences between 3.6mm and 6mm lens cameras? 1/3” CCD and 1/4”CCD cameras?

Dome usually has 3.6mm lens while bullet has 6mm, 3.6mm lens has wider viewing angle while 6mm can see further than 3.6mm. The 1/3” CCD has wider view angle than 1/4” CCD (The larger the CCD is, the wider and longer of object area the camera can cover.)

I cannot get any video from any of my cameras.

Make sure that your pigtails are wired into your power supply box correctly. The wire with the white stripe or white writing connects to the red or positive terminal. Click here for a picture.

The focus on my camera is going out, how do I refocus it?

Most of the cameras we carry have a locking screw on the focus adjust area of the lens. Take apart the camera carefully and near the lens there should be a set screw. Loosen the screw and adjust the focus of the lens by turning the lens left and right. Once you get the focus right, tighten the screw back down.

Why is my camera showing all white when it's in night vision mode?

The LED light is reflecting off the dome of your camera and blinding your lens. To correct this problem, please remove the dome lens cover and pull the little foam gasket around the lens out until it is flush with the inside of the dome lens cover. This will block the IR lighting from reflecting back into the lens and blinding it.

Are the cameras waterproof? Are the dome cameras weatherproof? Can they be used outdoor?

The outdoor bullet cameras are weatherproof, not waterproof. They cannot be submerged in water, but they can be set outside under all kinds of weather conditions. The dome cameras are only for indoor use. You CAN put them outside but we strongly suggest you don't because they are not weatherproof so this could ruin the cameras.

I'm trying to connect to my DVR but I'm getting the error: Connect Failed! Reason: no stream, timeout. How do I fix this?

There are a few problems that can cause this error. The most common issue is that the DVR is not set up on the local network correctly. For information on that, select your DVR under the Technical Support area of this site and go to the Network Setup link. If you are able to connect locally, but not remotely to the DVR and you get this. It could be that your firewall is blocking the stream port for the video, or the Router on the network that the DVR is connected to is not Port Forwarding correctly. For help on port forwarding, please see the Extended Network Troubleshooting link under your DVR.

I can get connected to my DVR over the Network, but all I see is a Black Screen. What can be causing this?

If you are getting a black screen when connected to the DVR over the local network or remote locations, there could be a couple of things wrong.
1. First, double check your firewall and make sure it's not blocking the video stream port for the DVR. Any easy way to fix this (if you use Windows Firewall) is to use an exception. Create a custom setting for the port in the exception list and that can fix this issue.
2. Another thing to check is to make sure that your Video Card Drivers are installed correctly. Because video streams use DirectX, it's important to use updated drivers and compatible video cards. To check this, click Start-> Right-click on My Computer and choose Properties, click on the Hardware Tab and then click Device Manager. In here click the Plus + sign next to Display Adapters. If this says "Standard Driver Display Adapter" then that can be causing you problems also. Try finding the Drivers of the Brand and Model of the Video Card.
3. Make sure to update DirectX. If you do not have DirectX 9.0c installed, try upgrading to that and it will install the updated ActiveX controls and can also fix this issue.

How do I view video playback to see my recorded information?

Model: (2104, 6304, 6504, 6509, 6909)
First, stop the recording. Second, press Play and select Menu. You should now see an event list with your recorded files. Select the files you want to review. Another way to do it is to: First, stop the recording. Second, press Play and then rewind (up to 6speeds of rewinding/fast forwarding).

When I turn on my DVR it says "No Hard Drive is detected." What do I do now?

Sometimes during shipment connections can become loose. Turn your DVR off. Using a Philips screwdriver, remove the cover of the DVR. Next, locate the Hard Drive (Flat, silver looking box with red cables coming out of it) and check the connections from the Hard Drive to the Circuit Board. Carefully unplug them and plug them back in to make sure they have a good connection (most of the time in comes off near the Hard Drive).

How to view the video over internet?

Set up software to view through internet http://www.cctvhotdeals.com/faq/index.php/en/downloads/36-digital-video-software-downloads

How can I get remote access?

Set up software to view through internet http://www.cctvhotdeals.com/faq/index.php/tech-support/dvr-support/m2104/network-setup
http://www.cctvhotdeals.com/faq/index.php/en/tech-support/dvr-support/m2104/remote-network-setup
the 1st one is for local network setup, the 2nd one is for remote access setup.

Two routers’ connection way

1. Key point: change the second router’s IP address, and close DHCP.
2. Reset your computer as bellows: Net hood-right mouse button-local network-right mouse button-properties (TCP/IP)—change its properties into obtain the IP address automatically.

Can I back-up remotely?

You cannot back-up remotely; but every DVR should be able to do USB backup.

IE block problem;

1. go to Tools, Internet Options (Either at the top or top right side of the menu bar);
2. Select the Security Tab
3. Custom Level Button;
4. Scroll down to ActiveX Controls and Plugins;
5. Under ActiveX Controls and Plugins do the Following:
  1) If they are already enabled or prompted - leave them alone.
   2) If there is only an option between enable and disable - Choose Enable    3) If there are options between enable, disable, and prompt - Choose Prompt

How to get my new DVR and PTZ camera operating?

1.You need to connect the RS485 wire;
2.Connect power and video output, then you should get image from your DVR and control it on your DVR

Does the camera have motion detection function?

These cameras cannot be activated by motion. By if your DVR has motion detection function, it does not matter what camera you use. You should be able to turn on the motion detection on your DVR or DVR Card software. Then whenever there is any movement captured by the camera it will trigger the recording. You should be able to see from the screen that it is recording on motion. Also you should be able to setup the pack time which decides how long it will record after motion recording is on.

Would you have cable connectors to run longer distance?

Normally we don't recommend buyer to connect cables since the connector sometimes can cause power loss or something for cables will draw the power away from the cameras. E.g. if you run cables over 100ft your cameras will end up not getting enough power for the IR, then the night vision will be darker or even completely dark. Use CAT5 cables with video balun, with CAT5 you can run cables up to 2000ft.

Here you will be able to find exactly what you need to set up your DVR on your network.

The Local Network setup has to be done first before you can set it up remotely.
You want to make sure that the computer you are on is also where the Digital Video Recorder is going to be (on the same network/internet connection).
Step 1: Finding the right settings

To find your specific settings for your network system and how to tell your DVR is communicating with your router, follow these steps:

  • Click on the Windows Start button and click Run
  • In the Run dialog box, type the letters CMD and press the Enter button
  • Once the command prompt pops up you should see a blinking cursor, type ipconfig and press Enter
Step 2: Write down the Settings
  • So what does this tell you? This example shows you that your IP is 192.168.1.2. This is the number that represents the computer you are currently on (Do not us this same address for the DVR).
  • It also shows you that your Subnet Mask is: 255.255.255.0 You should not have to worry about this, but make sure that it is the same in the Network Settings of the DVR.
  • Lastly, you will see the Default Gateway. Write down this number, in this example it is: 192.168.1.1 (If yours looks different, don't worry about it, just write down the number it shows you).

The Default Gateway is your Router. This connects to your service providers Modem, which connects you to the Internet. This number is very important as you will use it for 2 places in the Network Setup settings in the DVR.

To get to the Network Setup settings. Press Menu on your remote or DVR front panel and go down to Network Setup. Inside Network setup, set your settings to this:

  1. For MAC Address, change it to 00:1D:09:83:4D:45
  2. Set the IP Allocation to STATIC
  3. Set the Gateway to the number you found above (The Default Gateway)
  4. Set DNS 1 Address to the same number as the Gateway
  5. Set your IP to a number almost exactly like the Gateway (see the example)
Step 3: Verifying The DVR is Communicating to the Router
Make sure to select the Menu button until you get to the camera screen. It should say "Updating" at the top or ask you to reboot the system because of MAC Address change. Power off your system for 5 seconds and then power in back on.
Let your DVR load until you see the camera screens for the next steps.

Now your DVR should be communicating with your router. To verify that it is, follow the next steps.

Go back into the Command Prompt and type: Ping 192.168.1.100 and press Enter on your keyboard.

If you do not get replys back and it says "Request Timed Out," double check your settings. (Start over at the top of the Steps).

Step 4: Connect to the DVR via Internet Explorer
  • Open Internet Explorer by going to Start, Programs, Internet Explorer.
  • Now that Internet Explorer is running, go to Tools, Internet Options (Either at the top of top right side of the menu bar)
  • For Internet Explorer 7 and above:
  • Select the Security Tab
  • Custom Level Button
  • Scroll down to ActiveX Controls and Plugins

Under ActveX Controls and Plugins do the Following:

  • If they are already enabled or prompted - leave them alone.
  • If there is only an option between enable and disable - Choose Enable
  • If there are options between enable, disable, and prompt - Choose Prompt
Step 5: Connecting to the DVR

In the Address Bar in Internet Explorer type in: http://192.168.1.100

When you get the ActiveX Install Box poppup, choose Install.

Next you should see this:

In the Login box, type in the following:

  • Hostname: 192.168.1.100
  • Host Port: 80
  • Username: admin
  • Password: 111111

Click Login or Press your Enter key.

You should now be connected.

For Help configuring your router for Remote Viewing, Please see the Extended Network Troubleshooting Page.
The Local Network setup has to be done first before you can set it up remotely.

This Section is for those that are able to connect to the DVR Locally, but now need to find out how to connect Remotely. Please follow these exact steps and you should not have a problem.

The sample router is a Linksys, you may have a different router.

Words of Caution: In some cases we have people that use 2 Routers on their network. Most reasons for this is that they need a wireless router for wireless access. The other reason is that the Internet Service Providers Modem is also a Router. When you connect 2 Routers, you will always have problems Port Forwarding the correct ports. If you think you have everything set up correctly and it doesn't work, please contact us and let us know that there might be a second router issue.

A few things that you need to find out about your Internet Connection:
  • Do you have a Static IP or Dynamic IP? To find this out, contact your Internet Service Provider and they should be able to tell you.
  • If you have a Dynamic IP, you will need to set up an Account on www.dyndns.org. That way when your IP changes, you can connect to the same Hostname (ex: my.dvrdns.org) everytime you connect. It other words, it makes your Dynamic IP a static host address. This is very important if you want to connect to your DVR remotely.
  • Find out what equipment you are using from the Internet Service Provider. If it is a modem, then you should be fine just configuring your router that's connected to it. Make sure to get the username and passwords for any router you may have. If you can not log in to the router, you will not be able to complete this setup. You may have to contact your Internet Service Provider for this information.
Step 1: Port Forwarding
Only make these changes to the Router that your Digital Video Recorder is connected to.

What is Port Forwarding? Port Forwarding is used to transfer information from your router directly to your computer or DVR through Ports. What is a Port? Ports are openings through your computer that allow data in you computer/DVR. The World Wide Web for example uses Port 80. Anytime you go to a website, that goes over that specific port. The reason we need to forward certain ports for your DVR is so that you can View your cameras over the Web (internet).

Ok, so you can connect locally and see your cameras, you're halfway done now. What we have to do now is to connect to you router, configure it, and you will be able to see your cameras on the Internet. To do this, connect to your Default Gateway (Router) in Internet Explorer. If you don't know how to find this, go back to Network Setup and follow Step #1.

You should then see a login box appear to connect to the Router:

After you log in, click on Applications and Gaming (For Linksys Routers Only)

The picture below is only for DVR Model: M2104, M6304, M6504, M6509, and M6909.
  • Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
The picture below is only for DVR Model M6004, M6008, and H6216.
  • Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
  • These DVR Model also need port 6802 open for the video stream.
The picture below is only for DVR Model H9004 and H9008.
  • Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
  • These DVR Model also need port 9000 open for the video stream.
The picture below is only for DVR Model H9516.
  • Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
  • This DVR Model also needs port 2200 open for video stream.
The picture below is only for the Geovision PC Based PCI DVR System.
  • Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
  • This Geovision system needs ports 3389, 4550, 5550, and 6550 open for video streaming and other web based services.

After you insert the correct Port Forwarding information, click on Save Settings. Once it saves continue to the next step.

Step 2: What is my IP?

To find out what IP you have from your Internet Service Provider, go to the following website: http://www.whatismyip.com

When you go to this site it will tell you what you IP is, here is an example (This is just an example, yours will be unique):

The IP address that you see in your browser is what you will most likely connect to from over the internet (Not the Example Above). If you have a Static IP then you should be done with your DVR Network Installation. Try to connect to the IP that you have and see if that works for you. If it does not, check all of your settings and try again. If you continue to have problems, please Contact Us.

If however you have a Dynamic IP, you will need to go to www.dyndns.org and set up a free hosting account.